Amazon (Work From Home) is looking for the post of International Phone Associates for its various positions. To be eligible and apply for it, graduation is must.
The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post through online mode before the last date. The detailed process, eligibility criteria and requirements are given below.
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Job Placement Location for Amazon(Work From Home) –
For this Job, Candidates can work From Home or if they choose to work from office,the job location will be Hyderabad (Hybrid).
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Total Number of Positions for the Posts –
There are multiple positions for the posts. Numbers/Seats may vary.
Location of Job – Work From Home
Available Seats and Name of Vacancies – The required positions and number of seats are given below for your reference.
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1. International Phone Associates.
Salary/Income/Pay-Scale – For International Phone Associates, the candidates will get Rs 3,70,000 Lac per annually Approximately. You can find more information about the job in the detailed notice which is mentioned in last.
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Qualification/Educational Details – Please read carefully the qualification details required for this post in the given columns below.
- International Phone Associates – {Having finished 12th standard in any stream and/or graduate degree in any field}
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Age Limit – For Amazon recruitment, candidates should be having minimum age of 18 years. There is no limit to upper age. To get more information about age, you can refer to the detailed notification.
Roles and Responsibilities – The obligations and job roles are mentioned below.
- Shows the use of the internet, the Amazon website, and rival websites.
- Demonstrates expert understanding of email programmes.
- The capacity to assess consumer needs and offer suitable solutions.
- Showcase interpersonal abilities with a wide range of clients.
- Takes responsibility for resolving complex customer concerns and escalates where necessary.
- Demonstrates the ability to resolve disputes through negotiation and de-escalation.
- The capacity to adjust well to changes in the workplace.
- The capacity to put in extra time as needed by the firm.
- Keep a consistent and reliable attendance schedule, adhering to the specified daily timetable.
- Shows that they have the ability to learn through a number of means.
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Selection Process Criteria –
The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic
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Knowledge & Skills Required
Desired Skills:
1. Action oriented, self-disciplined and organized
2. Effective time management skills and ability to prioritize work time to ensure productivity and department standards
3. Ability to communicate clearly with both internal and external customers
4. Good comprehension skills – ability to clearly understand and address customer issues appropriately
5. Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
6. Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
7. Good typing skills
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Selection Process Criteria –
The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic
Experience Required – For this post, there a minimum of 6 months of experience is recommended.
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Preferred Criteria:
1. Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
2. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
3. Should ensure ‘Work-like’ environment with no disturbance during the work hours.
4. Experience working in a customer service environment for at least 6 months
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
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Customer Focus:
1. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
2. Ability to empathize with and prioritize customer needs
3. Demonstrates interpersonal skills with a diverse customer base
4. Demonstrates conflict resolution, negotiation, and de-escalation skills
5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
6. Ability to determine customer needs and provide appropriate solutions
7. Maintain regular and reliable attendance, including the daily schedule as assigned
8. Flexible with the working schedule; may be expected to work weekends, holidays and events
9. Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
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Last Date of Online Form Submission – Applicants are recommended to apply on or before (28-05-2023). Forms will not be submitted after the last date.
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Application Charge/Fee – There is no application fees for this recruitment by Amazon.
Important Note – Application forms received after due date will not be entertained under any circumstances.
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Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence.
Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
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How to Apply for
International Phone -WFH
| Apply from the given link below.
Click Here to Apply
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Amazon is currently hiring International Phone Associates to work from home. This is a great opportunity for those looking for a remote work position. If you meet the qualifications and job requirements, be sure to apply today. Working from home has many advantages, but it also comes with its challenges. By being aware of these challenges and taking steps to overcome them, you can successfully work from home.